![]() They will review the order.Īfter the Fraud Prevention Team clears the customer's details, the customer can place a new order if they want to receive the product. Nothing will show in the credit card statement, and the product will not ship.Ĭontact the Digital River Fraud Prevention Team for assistance. As soon as the order clears, you will be notified by email.Īfter the verification process, the Digital River Fraud Prevention Team suppressed the order. The order is currently being reviewed for processing. The review can take 1-2 business days to complete. When the review completes, Digital River will notify the customer by email. Inform the customer that the Digital River Fraud Prevention Team is reviewing their order. If there are any fraud concerns, the team will suppress the order. If the customer information is close to the information registered with the credit card company, the team will complete the order. The status will change appropriately once the team has reviewed the order. The Digital River Fraud Prevention Team is currently reviewing the order. Someone used the order as a quote template. Inform the customer that we are processing the order and that they will receive the shipping notification when the product ships. This status remains until the fulfiller acknowledges that they shipped the order. The order was completed and sent to the fulfiller. This status remains until Digital River confirms that the fulfiller received the order. This status does not appear very long on digital orders as the system sends the order to the fulfiller almost immediately. ![]() Inform the customer that once payment clears, we will send a confirmation email to their email account.Ĭompleted the order and submitted it to the fulfiller. The order will remain in this status until the funds clear the bank. Follow internal processes to resolve the issue. If the customer claims we received the payment and the processing time has passed, proof of payment may be required. If the customer has already sent a payment, tell the customer that processing takes 3-5 business days from the receipt of the payment. This status appears when a shopper places an order using a check, money order, or wire transfer as the payment method.Īdvise the customer that our records indicate we have not received payment. Processed the order, but has not received the payment. The customer has to place a new order if they want to receive the product. Please allow 1-2 business days for a response. We have contacted our credit card department for more information regarding your order. Your order cannot be completed as requested. Send an email to the Digital River Fraud Prevention team and ask them to review the order.Īfter the Fraud Prevention Team clears the customer's details, the customer can place a new order. You can find and complete the order through the Search Quotes link in Global Commerce. Used the order as a quote for a customer. The customer will be charged when the customer completes the order.Ĭlick Complete Order on the Order Summary page to finish the order for the customer. The customer has not completed the order. Placed the order and then received and processed the payment. The following table describes the primary statuses. The following tables define an order's possible statuses in Global Commerce. If required, click the link to the Login page and enter your login credentials to access your account with the store.Open the confirmation email in your Inbox to view the order information.To view order information in the confirmation email: How a customer can to view order information in the confirmation email If the settings are enabled for the site, the customer can also return or cancel an order. The page or the Order Details page appears where the customer can view and print their invoice. Find the Quick Order Look Up section, enter the search criteria for your order, and click Find Order.Enter your login credentials and click Login.If you have an account with the store, the My Account Login page appears. The location may vary from store to store, but you can generally access it by scrolling to a Help section or clicking the Help button. Go to the Self-Service section of your online store.To locate order information using Quick Order Look Up How a customer can locate order information using Quick Order Look Up ![]() This topic shows how a customer can view the order detail and take actions if required using the Self-Service option. ![]() The Self-Service section on a store's site allows the customer to look up their order, take actions on the order, print an invoice, and view the tracking number if available.
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